PLEASE DO NOT MAKE A PURCHASE OVER THE PHONE OR ON OUR WEBSITE UNTIL YOU HAVE READ AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS. If you make a purchase over the phone or on our website, you are agreeing to the following terms and conditions. Please read through them before making a purchase.
Our Service: Prime Time Tixx.com is a private ticket broker. Most of the tickets we sell are over the face value printed on the tickets. We are not affiliated with any artist, venue, sports team, or TicketMaster. We provide you with the service of finding tickets that are typically not available through normal channels. Since you are buying from an independent professional ticket broker, all tickets are subject to a substantial service charge that reflects the difficulty in finding these seats for you. In many cases you will be paying over face value for your tickets.
Refund and Exchange Policy: We do not offer refunds, exchanges, or cancellations unless the event is cancelled and not rescheduled. This is necessary because we have purchased tickets from various sources on your behalf and we are unable return them as well. If an event is cancelled and NOT rescheduled we will refund the amount that you paid for the tickets minus the shipping cost and minus a 10% fee. The 10% fee covers some of the cost we had to pay for processing your credit card and obtaining your tickets. If an event is cancelled, but rescheduled for another date or time, you WILL NOT be given a refund. No refunds will be given even if you can't attend the new date or time. If this happens we would be glad to try to sell the tickets for you at the current market price. The current market price, could be less than what you originally paid though. Shipping charges will not be refunded if a refund is given due to an event being completely cancelled and not rescheduled. All tickets for a rescheduled event will be valid for the rescheduled event. Event dates and times printed on the face of the tickets are always subject to change. This can be especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date. We are not responsible if the date or time changes.
Processing Your Order: You will receive an e-mail immediately after you place your ticket request confirming that we have received it. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. All oreders placed are just a request for the tickets. By placing this request you are agreeing to let us charge your credit card for the requested amount. If the original seats you requested are not available we will try to contact you to find replacements. If we can't reach you via phone or email you may be sent similar tickets that are equal or better than the seats originally requested. A better seat is a seat that would be a lower row or seat closer that moves you closer to the center of your event. We would rather not do this without talking to you so please provide as many contact phone numbers as possible so that we can contact you if replacements need to be found. You will receive an additional email once your order has been filled. Just because you have not yet received an order confirmation does not mean that we have not begun performing our service or already purchased the tickets you requested on your behalf. NEVER assume your order is cancelled simply because you have not yet been contacted by us. Online orders placed over the weekend or after 3:30 PM CST weekdays will most likely not be processed until the next business day.
Prices and Seating: All Prices are guaranteed at the time the order is CONFIRMED and PROCESSED by our office. Since tickets are bought and sold on an open market, prices are subject to change at any time. If the price has risen or a seat assignment is not available, you will be contacted ASAP. Remember, online orders placed after 3:30 PM CST weekdays or on weekends may not be processed until the next business day. When checking out, please leave your home phone number, work phone number, cell phone number, and email address in case we need to reach you. This information will not be shared with anyone else. Please check your tickets carefully once they arrive. Any discrepancies need to be brought to our attention within 48 hours after receiving your tickets in order to ensure the error can be fixed. We reserve the right to cancel any order that we deem necessary to cancel. Due to American Express charging merchants high fees to use their card, we also reserve the right to NOT accept American Express credit cards for orders over $1,000.
Speculation Orders: Speculation orders are orders that do not specify an exact section or row. For example, a speculation order may read "35-50 Yard Line" under the Section Heading and may say "Any" under the Row Heading. This means that you are guaranteed seats between the 35-50 Yard Line in any row for this particular event. For concerts a Speculation order may read "First 10 Rows" under the Section Heading.. That means you are guaranteed seats in the first 10 rows for that concert. Speculation Orders with ticket groups of two (2) are guaranteed to be together. We do not guarantee that all other quantities will be consecutive. We will make every attempt to group seats according to the requested quantity, but can't guarantee this with groups of three (3) or more.
Delivery: All deliveries are made via Fed Ex. All Fed Ex deliveries will require a signature. If you want your package to be delivered without a signature you will have to call us before you make your purchase and request that we deliver your package without requiring a signature. WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES IF YOU DECIDE TO REQUEST DELIVERY WITHOUT SIGNATURE. There are no refunds for any lost or stolen packages. If you fail to request delivery without signature before your purchase, you will be required to sign for your tickets. You will receive a Fed Ex tracking number from us, so that you can track the package. The Fed Ex tracking number serves as proof that the tickets were delivered to the address you requested. The credit card billing address you provide must match the shipping address. We will only ship tickets to the same address that your credit card billing statement goes to. If this is a problem, please call us at 1-866-385-TIXX (8499). You must agree to provide us with a secure delivery location and authorize anybody at that address to act as your agent and accept delivery of the package for you. If for any reason your tickets are returned to us or could not be delivered, we will attempt to contact you to arrange for another delivery attempt. If you are unavailable or you refuse delivery of your tickets we will place the tickets back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets however if no communication can be made we will price them appropriately to attempt to recover as much of your money as possible. This may be substantially less than you paid in some cases in an attempt to get you something for your tickets instead of having them expire worthless. However, if the tickets are not sold by the event date, we will return your tickets to you shortly after the event. It is always in your best interest to remain in contact with us regarding the pricing of your tickets. You also have the right at any time to request your tickets to be sent back to you prior to your event date. Simply request your tickets to be shipped in a manner that will get them back to you in time for your event. Please take into account any potential delays such as adverse weather conditions as we are not responsible under any circumstances for timely delivery of your consignment tickets. Most delivery services do not deliver on Sunday. Therefore tickets can't be shipped out on Saturday for the following Sunday or Monday. If purchasing tickets on Friday for an event that Saturday, you must choose the Saturday delivery method. Tickets purchased after 3:30 PM CST weekdays will not be sent out until the following business day. Tickets purchased after 3:30 PM CST on Friday will be sent out on Monday. Please keep this in mind when selecting your delivery option. If you need tickets delivered on Saturday, you must select "SATURDAY DELIVERY" which costs more because Saturday is not within the normal Fed Ex delivery schedule. There are no Sunday deliveries. Fed Ex WILL NOT ship to a P.O. Box. If your billing address is a P.O. Box, please call our office before placing your order.
PLEASE READ:
Web orders that total more than $1,000 must be accompanied by a faxed signature with a photo copy of the customer's credit card and driver's license. Your tickets will be shipped to the billing address on your credit card unless you provide a different shipping address. If you want the tickets shipped to an address other than the billing address YOU MUST fax over a faxed signature with a photo copy of the customer's credit card and driver's license with a note saying you want the tickets shipped to the shipping address. You can fax this info to: 402-614-4247 or email a scanned copy of this information to info@PrimeTimeTixx.com. This is required to help us prevent credit card fraud. We reserve the right to reject or cancel any order. You will be contacted via the phone number you provide us if your order was rejected or cancelled. If the tickets you are requesting to buy are not available, a sales rep will contact you the next business day to go over replacement ticket options with you. Please provide a valid email address and contact phone number so that we can contact you about finding replacement tickets. If we do not hear from you, comparable or better tickets may be sent. In the event that some tickets are listed at an incorrect price or with incorrect information due to a typographical error we reserve the right to cancel any orders placed for tickets at an incorrect price. In these rare instances, a refund will be immediately issued.
Lost, Stolen, or Damaged Tickets: When you receive your tickets keep them in a safe place. Tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
Limitations of Liability: We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price.
We are not responsible for the actions of the crowd or any accident that may occur at any event.
The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive it is your responsibility to ask them to move or ask an usher to seat you.
In the event that any statement in any translated version of this web site conflicts with the English version, the statement in the English version shall prevail. Keep in mind many tickets are sold over face value. PLEASE CALL OUR OFFICE AT 1-866-385-8499 IF YOU HAVE ANY QUESTIONS ABOUT OUR TERMS OF SERVICE. By making your ticket request, you are agreeing to all terms above and authorizing your credit card to be charged for the amount requested.
Privacy Policy: Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: - See what data we have about you, if any. - Change/correct any data we have about you. - Have us delete any data we have about you. - Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 402-884-7272 or via email at info@primetimetixx.com.
Thank you for shopping at Prime Time Tixx.com